Refunds and Returns

Digital downloads

Downloads are final once delivered, because a file cannot be handed back. If a file is broken, will not play, or is not the one you ordered, write to us and we will send you a working copy or refund you.

CDs

If your CD arrives damaged, is defective, or is lost in the mail, we will replace it or refund you. Please tell us within 30 days of ordering so we can sort it out quickly.

How to ask

Write to info@rootscellar.net with your name, the email address you ordered with, and what went wrong. Refunds go back to the way you paid.